Contact Neutrogena Customer Service
Neutrogena Phone Numbers and Emails
Toll-Free Number:
-
(800) 582-4048
Customer Service:
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(888) 984-2464
Legal:
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(800) 361-8068
Neutrogena Emails:
Contact Information
Neutrogena Website:
Neutrogena Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 9AM - 5:30PM (EST)
Returns
5855 Carbonmill Rd
South Bend, IN 46628
Summary of Neutrogena Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Neutrogena?
Product/ Service Question:
- “To decide between 2 products”
- “Eye pencil broke”
- “Product infor”
Request for Information Question:
- “Liquid foundation question”
- “I'm looking for my toner”
- “Checking on”
Shipping and Delivery Question:
- “Missing shipment”
- “Wrong address shipment”
- “Didn't receive my order”
Return/ Replace Question:
- “What replaces your Sesame oil lotion”
- “Product replacement suggestion”
Activation/ Cancellation Question:
- “To cancel subscription”
Refund Question:
- “Refund of sunscreen”
Payments and Charges Question:
- “Coupon”
Other Question:
- “Regarding suns cream”
- “Have multiple sclerosis and one stop cream helps me with my MS acne from medicine and Atlanta lacks it from pandemic no matter where I check please help”
- “Discontinued moisturizer”
About
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Neutrogena specializes in manufacturing of skin care, hair care and cosmetics. The company was founded by Emanuel Stolaroff in 1930. The headquarters is based in Los Angeles, California, United States. Neutrogena is a subsidiary of Johnson & Johnson. The company provides the following products: cleansers, makeup, anti-aging, and acne. There are special offers and promotions. Neutrogena ships the products to the continental United States via UPS and Smartpost carriers. Free delivery option is possible. The company accepts returns within 30 calendar days of the purchase date. Available payment options are Visa, MasterCard, American Express, and Discover. It is possible to use PayPal service. Order status can be tracked in personal profile on the company website. Customer assistance is provided by email and by phone.
Neutrogena is ranked 190 out of 1751 in Cosmetics and Personal Care category
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