Neutrogena Phone Numbers and Emails

Toll-Free Number:

  • (800) 582-4048
Send Message

Customer Service:

  • (888) 984-2464

Legal:

  • (800) 361-8068

Neutrogena Emails:

Legal
Privacy Inquiries
Media
Is this your business?
PissedConsumer Club

Contact Information

Neutrogena Website:

Neutrogena Help Center:

Corporate Office Address:

Johnson and Johnson Consumer Inc
199 Grandview Road,
Skillman, New Jersey 08558
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9AM - 5:30PM (EST)


Returns

5855 Carbonmill Rd

South Bend, IN 46628

More contact details

Neutrogena Rating Based on 10 Reviews

Rating details

2.6
more details
Reliability
Website
Value for money
Customer service

Rating stats

Rating trend

Summary of Neutrogena Customer Service Calls

93 TOTAL
CALLS
04:35 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Neutrogena?

Product/ Service Question:

  • “To decide between 2 products”
  • “Eye pencil broke”
  • “Product infor”

Request for Information Question:

  • “Liquid foundation question”
  • “I'm looking for my toner”
  • “Checking on”

Shipping and Delivery Question:

  • “Missing shipment”
  • “Wrong address shipment”
  • “Didn't receive my order”

Return/ Replace Question:

  • “What replaces your Sesame oil lotion”
  • “Product replacement suggestion”

Activation/ Cancellation Question:

  • “To cancel subscription”

Refund Question:

  • “Refund of sunscreen”

Payments and Charges Question:

  • “Coupon”

Other Question:

  • “Regarding suns cream”
  • “Have multiple sclerosis and one stop cream helps me with my MS acne from medicine and Atlanta lacks it from pandemic no matter where I check please help”
  • “Discontinued moisturizer”

About

Related Companies

Johnson And Johnson, ACUVUE, Johnson And Johnson India, Johnson And Johnson Canada, BAND-AID

Summary

Neutrogena specializes in manufacturing of skin care, hair care and cosmetics. The company was founded by Emanuel Stolaroff in 1930. The headquarters is based in Los Angeles, California, United States. Neutrogena is a subsidiary of Johnson & Johnson. The company provides the following products: cleansers, makeup, anti-aging, and acne. There are special offers and promotions. Neutrogena ships the products to the continental United States via UPS and Smartpost carriers. Free delivery option is possible. The company accepts returns within 30 calendar days of the purchase date. Available payment options are Visa, MasterCard, American Express, and Discover. It is possible to use PayPal service. Order status can be tracked in personal profile on the company website. Customer assistance is provided by email and by phone.

Neutrogena reviews and complaints

Neutrogena is ranked 190 out of 1751 in Cosmetics and Personal Care category

Payment Methods

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